Sjeltur

Yesterday there was an interesting topic, in one of those consumer programs, on the national tv in Holland……
They where talking about Apple and their behavior with “warranty”.

We have a nice rule/law in Holland; the manufacturer can put a warranty term on their product – but the “how long the warranty should be”is depending on what is reasonable….

For example; the manufacturer could say “our tv will have a warranty for 3 months” – but that could not be reasonable!
So – probably – you bought a 500 euro tv and after a year your tv has a defect; our law will say “you MAY expect a tv of 500 euro to run longer than (for example) 2 years…. – so the tv should be covered”.
But if the tv was only 50 euro… our law probably would say “yeah – DUH…. that cheap….!!”

So; Apple is telling us on every product; “Apple’s Limited Warranty overs your Apple product for one year.”

BUT; that is absolutely not a reasonable time… – so a computer should have a warranty for about 5 years and an iPod for about 3 years….

And that is where the fights are starting in Holland; Apple Holland is just telling the consumers to “get the extra Apple Care package”….!

In all honesty – I do not think that Apple is acting reasonable with this one;
I am spending 900 euro on an iPhone… and JUST 1 year warranty…? (while a cheaper cell phone of Sony Ericsson has 2 years of warrently)
I am spending 130 euro on an iPod…..and JUST 1 year warranty…? (while, for example, Philips is giving 2 years warranty an a WAY CHEAPER mp3 player)

So – not only overpriced – also “low warranty”….. BUT… in Holland – the law is on the consumer side…!